Terms of Service

1. Acceptance of Terms

The website wpsupport.us is owned and operated by WP Support. By visiting our website or using any of our services, you acknowledge that you have read, understood, and agree to comply with these Terms and our Privacy Policy.

2. Services Offered

WP Support provides WordPress-related services, which may include but are not limited to:

• WordPress troubleshooting and issue resolution
• WooCommerce setup and support
• Website security monitoring and improvements
• Performance and speed optimization
• Design and layout modifications
• Technical consultation and guidance
• Hosting-related assistance (where applicable)

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. User Eligibility & Responsibilities

To access certain services, you may be required to create an account. By doing so, you confirm that:

• You are at least 18 years old
• You are legally capable of entering into a binding agreement
• All information provided by you is accurate and up to date
• You are responsible for maintaining the confidentiality of your account credentials
• Any activity carried out through your account will be considered your responsibility

4. Payments & Billing

Our services may be offered as one-time purchases or recurring subscriptions. By purchasing or subscribing, you authorize WP Support to charge the applicable fees based on the selected plan (monthly or annually).

All payments are non-refundable unless explicitly stated. Failure to complete payment may result in suspension or termination of services.

5. Indemnification

You agree to indemnify and hold harmless WP Support from any claims, damages, losses, or expenses arising from your use or misuse of our services, violation of these Terms, or actions taken under your account.

6. Limitation of Liability

To the fullest extent permitted by law, WP Support shall not be liable for any indirect, incidental, or consequential damages, including loss of data, profits, revenue, or business opportunities, or issues caused by third-party plugins, themes, hosting providers, or external services.

7. Intellectual Property

All content on wpsupport.us, including text, graphics, logos, layouts, and service descriptions, is the exclusive property of WP Support. Unauthorized copying, reproduction, or distribution is strictly prohibited without prior written permission.

8. Support Requests & Service Scope

Support requests must be submitted through our official support channels. Requests are handled based on scope, complexity, and the limitations of your selected service plan.

9. Third-Party Services

Our services may involve third-party tools or platforms. WP Support does not control or guarantee the performance, security, or reliability of any third-party services, and their use is at your own risk.

10. “Unlimited” Services & Fair Use

Any service described as “unlimited” is subject to fair and reasonable use.

• Temporary suspension of tasks
• Recommendation to upgrade your plan
• Restriction or termination of services

11. Suspension & Termination

WP Support reserves the right to suspend or terminate services if we identify violations of these Terms, fraudulent or unlawful activity, or non-payment, chargebacks, or disputes.

12. Refund Policy

Refunds are not available for:

• Subscription renewal payments
• Services used beyond the initial 30-day period
• Custom development, consulting, or one-time project work

13. Changes to These Terms

We may update these Terms periodically. Any changes will be posted on wpsupport.us. Continued use of the website or services after updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and interpreted in accordance with applicable laws of the United States. Any disputes shall fall under the jurisdiction of U.S. courts.

Contact Information

If you have any questions regarding these Terms, please contact us at:

📧 support@wpsupport.us